CII & Itihaasa Research release report on Digital Journey in the New Normal

22 August 2020: Confederation of Indian Industry (CII) in partnership with Itihaasa Research and Digital has released a report on ‘The Digital Journey in the New Normal – How are organizations leveraging emerging technologies in response to COVID-19?’ According to an official communiqué from the industry body, the report captures the perspectives of industry leaders and policymakers to better understand how COVID-19 has impacted the Indian businesses and government operations and how they are leveraging emerging technologies to transform themselves.

The report assesses the role which technology has been playing in helping industries to combat the current challenge and continue their business operations and will play in the post-pandemic scenario.

The report further highlights the belief of leaders that the arc of digital transformation of the world is unending and inevitable. Organizations, both governments and businesses, will continue to leverage emerging technologies in an innovative manner to create and navigate the new normal. The leaders strongly felt a need for creating a digital transformation that is inclusive and sustainable.

The report identifies the following broad categories of applications of emerging technologies that help with Covid-19 response in a factory / office; teleworking, remote working and online collaboration; augment cybersecurity and bring in resilience in the organization; AI, machine learning, Robotic Process Automation (RPA) tools that help in automation of business processes; assist in online or digital learning in the organization.